Tracking Information Tracking numbers will be uploaded to the order page and sent to your email inbox. It may take up to 24 hours for the tracking page to show the most recent information.
We are not to be held responsible for stolen or lost packages, packages sent to the wrong address, or refunding/replacing packages in these scenarios. It is the customer's responsibility to file all shipping claims.
Returns We accept returns within 14 days after your item has been delivered. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund. To initiate a return please send us an email at sales@prymemx.com. To be eligible for a return, your item must be in the same condition that you received it. The item must be unused / unworn and original tags attached. No returns allowed on sale/clearance items.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds If you haven’t received a refund for your return yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@prymemx.com.
Shipping Costs You will be responsible for paying the return shipping costs of your item. Additionally, the original shipping costs will not be refunded.
Exchanges If you need to exchange an item, please see our refund policy above and include exchange instructions with the return. We do not offer exchanges on out of stock items. If the item is out of stock then we will refund you instead. The buyer is responsible for all shipping costs on exchanges.
Incorrect or Defected Item If we made a mistake with your order, please contact us at sales@prymemx.com. We will provide a return label if an exchange needs to be made. You must notify us within 14 days of delivery of any defects with the item. Any claims past 14 days will be considered wear and tear, and cannot be replaced.
Customer Reviews
I’ve been watching the channel for years now and flipping bikes for side money, watching cam use the wheels in his videos inspired me to go all out and brush every aluminum part on my cr125 build. The wheels are a bit pricey but they are worth it 100%. I bought a kit with a few assortments of wheels and they have lasted the whole project so far, which exceeded my expectations by a long shot, I expected them to wear out quickly but they are still going strong! Cam was also very helpful on the customer service side of things, responding personally to my emails and responding fast. My order arrived quickly and I couldn’t be more satisfied with the whole experience!
Looks awesome Carson, thanks for sharing pictures of your work! It means a lot to hear your feedback on the products and customer experience. Looking forward to doing business with you again!
Purchased two for the cleaning wheels I bought and they work great. Ended up using one to hold my wire wheel on.
Thank you for following up on your order! Always great to hear positive feedback.
Spacers work great at getting the polishing pads out away from the machine to allow you to get into tight corners. Fast shipping and good tracking updates on the order.
The fine wheels I purchased bring aluminum up to a pretty good shine with out the use of compounds. Works great if that`s the finish you are looking for. If you want more of a satin finish try the rough cleaning wheels. Shipping was fast and the products are good value for the price. Thumbs up from me!
