Tracking Information Tracking numbers will be uploaded to the order page and sent to your email inbox. It may take up to 24 hours for the tracking page to show the most recent information.
We are not to be held responsible for stolen or lost packages, packages sent to the wrong address, or refunding/replacing packages in these scenarios. It is the customer's responsibility to file all shipping claims.
Returns We accept returns within 14 days after your item has been delivered. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund. To initiate a return please send us an email at sales@prymemx.com. To be eligible for a return, your item must be in the same condition that you received it. The item must be unused / unworn and original tags attached. No returns allowed on sale/clearance items.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds If you haven’t received a refund for your return yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@prymemx.com.
Shipping Costs You will be responsible for paying the return shipping costs of your item. Additionally, the original shipping costs will not be refunded.
Exchanges If you need to exchange an item, please see our refund policy above and include exchange instructions with the return. We do not offer exchanges on out of stock items. If the item is out of stock then we will refund you instead. The buyer is responsible for all shipping costs on exchanges.
Incorrect or Defected Item If we made a mistake with your order, please contact us at sales@prymemx.com. We will provide a return label if an exchange needs to be made. You must notify us within 14 days of delivery of any defects with the item. Any claims past 14 days will be considered wear and tear, and cannot be replaced.
Customer Reviews
I wasn't sure I would like the fat handle on these screwdrivers but I ordered them anyway and after using them, I think they are way better than the standard slim handle. Used them to tear into a carb on a 4 wheeler that has been sitting for six years and they worked like a champ! Thanks for offering all the great products Cam and Prymemx!
Your feedback is greatly appreciated Chris! Thanks for taking the time to share a review. Enjoy the screwdrivers!
Man, I wish I knew about these a long time ago. No more rounded out bowl screws!
Thanks, Cam!
Thanks for the great review Justin, great to hear you're happy with the product! Your business is much appreciated.
This was one of the easiest places to buy very nice MX equipment and the shipping was fast and on time.
Thanks Cam!
Your feedback is much appreciated Brian! Thanks for supporting Pryme and sharing a review.
Remarkable to work with. I just love ‘em.
If I need to use a screwdriver JIS is the one I pick up. Thanks heaps Cam. Good work
Thank you for the great feedback on the screwdrivers Richard! It means a lot to hear you're satisfied with them. Looking forward to working with you again.
I never thought to have to use a Japanese screwdriver on my Japanese bike until I saw you in your video.. I’ve only used the 2P a few times but it’s actually really nice! Thanks man!
I'm happy to hear the drivers are making a difference for you, thanks for sharing your review! Your business is much appreciated Willard!
