Returns

Returns We accept returns within 14 days of the delivery date. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund. To initiate a return please send us an email at sales@prymemx.com. To be eligible for a return, your item must be in the same condition that you received it. The item must be unworn/unwashed and original tags attached. We cannot accept returns on items with human/animal hair, or that smell of smoke, cologne, or deodorant. No returns allowed on sale/clearance items.

Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days. 

Late or Missing Refunds If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at  sales@prymemx.com

Shipping Costs You will be responsible for paying the return shipping costs of your item. Additionally, the original shipping costs will not be refunded.

Exchanges If you need to exchange an item, please see our refund policy above and include exchange instructions with the return. We do not offer exchanges on out of stock items. If the item is out of stock then we will refund you instead. The buyer is responsible for all shipping costs on exchanges.

Incorrect or Defected Item If we made a mistake with your order, please contact us at sales@prymemx.com. We will request photo evidence and provide a return label if an exchange needs to be made. You must notify us within 14 days of delivery of any defects with the item. Any claims past 14 days will be considered wear and tear, and cannot be replaced.