Tracking Information Tracking numbers will be uploaded to the order page and sent to your email inbox. It may take up to 24 hours for the tracking page to show the most recent information.
We are not to be held responsible for stolen or lost packages, packages sent to the wrong address, or refunding/replacing packages in these scenarios. It is the customer's responsibility to file all shipping claims.
Returns We accept returns within 14 days after your item has been delivered. If 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund. To initiate a return please send us an email at sales@prymemx.com. To be eligible for a return, your item must be in the same condition that you received it. The item must be unused / unworn and original tags attached. No returns allowed on sale/clearance items.
Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or Missing Refunds If you haven’t received a refund for your return yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@prymemx.com.
Shipping Costs You will be responsible for paying the return shipping costs of your item. Additionally, the original shipping costs will not be refunded.
Exchanges If you need to exchange an item, please see our refund policy above and include exchange instructions with the return. We do not offer exchanges on out of stock items. If the item is out of stock then we will refund you instead. The buyer is responsible for all shipping costs on exchanges.
Incorrect or Defected Item If we made a mistake with your order, please contact us at sales@prymemx.com. We will provide a return label if an exchange needs to be made. You must notify us within 14 days of delivery of any defects with the item. Any claims past 14 days will be considered wear and tear, and cannot be replaced.
Customer Reviews
What a great buying buying experience! Some of the items were out of stock. They very quickly informed me and offered to make a refund. I opted to keep my order and they kept me updated on the status. The Cr125r engine and frame guards fit great and look amazing. All the stickers I ordered are great quality like you would expect from a MX decal company. Thank you for the great service and products!
Your feedback is very much appreciated Darrell, thank you for including a picture along with your review! Your CR is looking great!
Wicked nice people to work with!! Very solid product! Clean look also!
Thank you for the great review Jason, it's always nice to hear feedback like this! Happy that you're satisfied with the guards and shopping experience. Your support of Pryme is greatly appreciated!
Man these are absolutely awesome. They could not have fit better and were so simple. So far they have withstood about 5 pressure washes after riding and they haven't came up at all. 5 stars for sure. Fitment, shipment, availability, friendliness, this product will last.
Thanks for the great feedback on the guards Taylor! Happy to see they're holding up well for you, they turned out great on your bike. Your support of Pryme is much appreciated.
Excellent quality and great products. Figment was pretty good but I had to slightly trim the engine guards in one spot. Shortly after installing them Cam contacted me stating he may have sent the wrong products. No questions asked he said he would gladly ship me the correct year guards free of charge. Even with the incorrect year guards they look great so no need I told him. I'll continue to order them from Pryme for all my bikes as they wear out.
Thanks for the great feedback on the guards Seth! They looks incredible on there. It means a lot to have your support of Pryme!
