Tracking InformationĀ Tracking numbers will be uploaded to the order page and sent to your email inbox. It may take up to 24 hours for the tracking page to show the most recent information.
We are not to be heldĀ responsible for stolen or lost packages, packages sent to the wrong address, or refunding/replacing packages in these scenarios. It is the customer's responsibility to file all shipping claims.
ReturnsĀ We accept returns withinĀ 14 days after your item has been delivered. IfĀ 14 days have gone by since your item was delivered, unfortunately we cannot offer you a refund. To initiate a return please send us an email atĀ sales@prymemx.com. To be eligible for a return, your item must be in the same condition that you received it.Ā The item must be unused / unworn and original tags attached. No returns allowed on sale/clearance items.
RefundsĀ Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 7 days.Ā
Late or Missing RefundsĀ If you havenāt received a refund for your return yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. If youāve done all of this and you still have not received your refund yet, please contact us atĀ sales@prymemx.com.Ā
Shipping CostsĀ You will be responsible for paying the return shipping costs of your item. Additionally, the original shipping costs will not be refunded.
ExchangesĀ If you need to exchange an item, please see our refund policy above and includeĀ exchange instructions with the return. We do not offer exchangesĀ on out of stock items. If the item is out of stock then we will refund you instead. The buyer is responsible for all shipping costs on exchanges.
Incorrect or Defected ItemĀ If we made a mistake with your order, please contact us atĀ sales@prymemx.com. We will provide a return label if an exchange needs to be made.Ā You must notify us within 14 days of delivery of any defects with the item.Ā Any claimsĀ past 14 days will be considered wear and tear, and cannot be replaced.